Delivery Information
When will my pet be shipped?
Thank you for your order. We are processing it as quickly as possible, and we will send you a confirmation email with the tracking number once it is shipped. Your order should ship within 2–3 business days, depending on the availability of the pet and the shipping method you choose. We appreciate your patience and your business.
How will my pet be shipped?
We understand that you care about your pet’s well-being and safety during the shipping process. That’s why we use only the best practices and standards to ensure a smooth and comfortable journey for your furry friend. Here are some of the steps we take to ship your pet:
– We check your pet’s health certificate and vaccination records before departure.
– We provide a suitable crate or carrier that meets the airline’s requirements and has enough space, ventilation, bedding, food and water for your pet.
– We label the crate or carrier with your pet’s name, your contact information and any special instructions.
– We monitor your pet’s status and location throughout the flight and update you regularly.
– We arrange for a veterinarian to examine your pet upon arrival and assist with any customs or quarantine procedures.
– We deliver your pet to your destination address or arrange for you to pick up your pet at the airport.
We hope this answers your question and gives you peace of mind. If you have any other questions or concerns, please feel free to contact us anytime. Thank you for choosing our service!
| Shipping Metods | Rate | Max Charge |
| FedEx | 10% of order value | $299 |
| FedEx, Signature Required | 10% of order value + $20 | $299 + $20 |
| In-Home Delivery | $299 per trip | $299 |
| In-Home Delivery, Time-Specific | $399 per trip | $299 |
Delivery time
We are happy to inform you that once the order has been processed and is ready for delivery,. The estimated delivery time is 2–3 business days, depending on your location and the availability of the courier. We appreciate your patience and understanding. If you have any questions or concerns, please contact us at service@friendlypetstore.com. We hope you enjoy your purchase, and we look forward to serving you again.
Tracking
We understand that you care about your pet’s safety and comfort during the delivery process. That’s why we offer a pet tracking service that allows you to monitor your pet’s location and status in real time. You can access the pet tracking service through our website or mobile app, where you can see a map of your pet’s route, the estimated time of arrival, and the contact information of the driver. You can also receive notifications and alerts if there are any delays or issues along the way. Our pet tracking service is designed to give you peace of mind and ensure that your pet arrives at its destination happy and healthy.
