FAQs

FriendlyPetStore is a trading name of ZMAAS Ltd. Company Number 17069708.

Can I order the products shown?

The current catalogue contains sample listings to preview the shop. These items are unavailable to purchase. We will replace them with verified products before launch.

Do you cater for both dogs and cats?

Yes. FriendlyPetStore is being built for dog and cat households. Our sample catalogue includes feeding essentials and a cat teaser alongside dog accessories.

What currency are your prices in?

Prices are shown in British pounds (GBP). Current prices are examples, rather than final supplier-backed offers.

How long will UK delivery take?

Delivery options, charges and estimates will be confirmed before the store accepts orders. See Shipping details for the current status.

Where can I read the returns information?

Read our Returns & refunds policy for cancellation rights, postage responsibilities and refund timing.

How do I choose the right size?

For real listings, measure your pet and compare the measurements with the individual product size guide. Sample items do not yet have verified dimensions.

How can I contact you?

Use our contact form or email talk@friendlypetstore.co.uk.

Returns, return postage and refunds

For most online purchases, you can tell us you wish to cancel within 14 days after delivery and then have a further 14 days to send the goods back. You pay the direct return postage for a change-of-mind return where this was disclosed before purchase; otherwise we cover it. We cover reasonable return costs for valid faulty, damaged, incorrect or misdescribed-goods claims.

For a cancelled whole order, we refund the goods and our least expensive standard outbound delivery charge. An upgraded delivery surcharge is not included. Change-of-mind refunds are issued without undue delay and within 14 days of receiving the goods or evidence of return, whichever happens first. If we offer collection or waive the return, the deadline runs from your cancellation notification and we do not wait for a parcel. See our Returns & refunds policy for the full terms and exceptions.