Shipping details

FriendlyPetStore is a trading name of ZMAAS Ltd. Company Number 17069708.

Draft for launch preparation. The sample catalogue is unavailable to purchase. Delivery services, costs and timings have not yet been finalised.

UK delivery

We are preparing delivery options for UK customers. Before orders open, this page will explain the areas covered, dispatch times, estimated transit times, charges and any postcode restrictions.

Clear information before you order

The final shipping options and charges will be shown before checkout. Delivery estimates will be based on the selected supplier and service.

Tracking and separate parcels

We will confirm whether each service includes tracking and whether products from different suppliers may arrive separately.

Need to check something?

Email talk@friendlypetstore.co.uk with your delivery question.

Returns, return postage and refunds

For most online purchases, you can tell us you wish to cancel within 14 days after delivery and then have a further 14 days to send the goods back. You pay the direct return postage for a change-of-mind return where this was disclosed before purchase; otherwise we cover it. We cover reasonable return costs for valid faulty, damaged, incorrect or misdescribed-goods claims.

For a cancelled whole order, we refund the goods and our least expensive standard outbound delivery charge. An upgraded delivery surcharge is not included. Change-of-mind refunds are issued without undue delay and within 14 days of receiving the goods or evidence of return, whichever happens first. If we offer collection or waive the return, the deadline runs from your cancellation notification and we do not wait for a parcel. See our Returns & refunds policy for the full terms and exceptions.